When the Government of Manitoba established the province’s first-ever regulatory organization to oversee practicing paramedics in 2018, it handed the budding regulator a daunting task: organizing and streamlining thousands of paper-based historical licensing records from decades of manually processed license applications and renewals. To meet the challenge and succeed as a trusted regulatory agency, the organization needed the right technology and the right people. 

Enter Trish Bergal, a seasoned expert with nearly four decades of experience in provincial healthcare administration. She was soon hired as the inaugural executive director and registrar of the new College of Paramedics of Manitoba (CPMB) and tasked with sourcing, evaluating, and deploying an advanced cloud-based solution to support all aspects of the organization’s IT strategy. This would involve migrating over 6,000 historical paper-based records and a clunky database from years of manually processed paramedic license registrations and renewals. To meet this challenge, Bergal needed the right technology partner. 

A sophisticated professional licensing management software and top-tier team needed to set CPMB up for long-term success

As a registered nurse by training having spent years at the administrator level in inpatient inflow, Bergal already had a comprehensive understanding of the technology landscape and key players in the ecosystem, including Thentia Cloud who among a handful of vendors was invited to submit a proposal for the project of implementing CPMB’s first regulatory licensing platform. 

Bergal says although she closely evaluated proposals from a small selection of vendors, that Thentia’s product, proposal, and team stood out as a clear front runner from the competition. CPMB didn’t just require a modern, sleek, and secure solution to manage its licensee records and data, it was important to the organization to secure a trusted partner with a deep understanding of the regulatory ecosystem and professional licensing.  

What made Thentia stand apart from its peers, Bergal says, wasn’t just the exceptional product but also its world-class team of leaders and innovative thinkers who understood the agency’s unique complexities and challenges that came with customizing a product for a new organization with years’ worth of inherited data. Bergal says it was evident through their prompt responses and detailed answers to technical questions that Thentia had a long-term vision for CPMB beyond just implementing a new solution. Additionally, because the organization had a modest budget and limited start-up funding, Bergal says she was very pleased with Thentia’s quote in comparison to other big tech players who provided astronomical implementation and deployment costs.  

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