Blog & News

Thentia Cloud: Who benefits from using a single, digital platform? Thentia CloudJuly 22, 2022
Thentia Cloud: Who benefits from using a single, d...

Within regulatory agencies, and even outside of them, there are many individuals and organizations who can harness the power of Thentia Cloud’s simple, configurable software solution in their own way to simplify their daily work. But who exactly are these users? We take a look in our latest Thentia blog post.

The complaint form: What not to do InsightMarch 11, 2022
The complaint form: What not to do

What can go wrong in the design or processing of a complaint form? We discuss the basic goals and principles that can guide regulators toward a fair and thorough complaint investigation.

The complaint form: What to do InsightMarch 4, 2022
The complaint form: What to do

The complaint form is fundamental to the process of reactive regulation. In our latest blog post, we look at principles of complaint forms — namely, the criteria they must meet to make for a thorough and fair complaint investigation process.

Triaging complaints: recognizing signs of mental illness InsightJanuary 3, 2022
Triaging complaints: recognizing signs of mental i...

How can regulators respond to signs of mental illness that present themselves in the complaints process?

Complaints by industry in the U.S. Regulatory NewsOctober 12, 2021
Complaints by industry in the U.S.

The outbreak of the novel coronavirus in 2020 created new problems in nearly every market. From fake cures to price…