"We have to engage people where they’re at. "
Joe McIntosh has experienced the change in environment that has been happening across government and the ways in which individuals interact with government. He is one of the driving forces behind Oklahoma’s strategy to cut the red tape, and get government working for people. As a Director of Service Delivery at Oklahoma’s Office of Management & Enterprise Services, McIntosh is charged with finding solutions that will address the challenges of today and prepare Oklahoma for the future.
What to expect:
- The move away from paper when it comes to interacting with the state
- How the pandemic has changed citizen’s behavior and the requirements of workplaces
- How the state vets technology solutions
- Why other solutions failed when it came to cost, service and other criteria
- The outcomes experienced by regulators who have succesfully modernized their operations with Thentia
