Digital transformation can unlock a wealth of opportunities for regulatory agencies and also improve the way that licensees and citizens access government services. But modernizing legacy IT is an enormous undertaking, and agencies will likely have to overcome several challenges throughout their digital transformation journey. Wisconsin Department of Safety and Professional Services (DSPS) Secretary Dan Hereth experienced these challenges firsthand while spearheading his agency’s transition to a new licensing system and helping the state navigate its response to the COVID-19 pandemic, the opioid crisis, and ongoing labor shortages across key sectors.
What to expect:
In this 60-minute podcast recording, Secretary Hereth joined Ascend Radio host Paul Leavoy to talk about DSPS’ digital transformation journey, including how they got started and secured buy-in from key stakeholders, as well as the technical, process, and people challenges they encountered along the way.
Tune in to hear more about:
- Licensing challenges unique to the state of Wisconsin.
- Technology’s role in alleviating workforce shortages.
- How technology modernization can align with state mandates as well as other state/federal IT priorities.
- Strategies for a more seamless deployment of new technologies.
- What Secretary Hereth learned during his agency’s technology modernization efforts, including what went well and what he would do differently next time.
