Complaints & Investigations
Centralize, track, and oversee all components of the case management process.
Maintain accurate, up-to-date records that are easily accessible and centralized in a single licensee database. With Thentia Cloud, regulators can capture and manage all information related to case management – from complaint initiation to resolution.
Online Complaints Form
Thentia Cloud’s online Complaints Portal enables members of the public to easily submit a complaint about a licensee, notifying regulatory staff in real-time when a new inbound complaint is captured in the licensee database. And, our user-friendly drag-and-drop online form editor makes it easy to fully customize complaint forms to ensure specific regulatory requirements are met.
- Online complaints portal
- Drag-and-drop form editor
- Upload supporting documents
- Automated notifications to staff
Case Record Creation
As inbound complaints are submitted, all data is instantly captured and integrated in real-time in the licensee database. Staff can easily configure alerts to be notified when new complaints are submitted, with the ability to efficiently triage complaints and create new case records to initiate the investigation process.
- Staff alerts
- Triage complaints
- Create new case records
- Initiate case management process
Case Management, Investigations & Outcomes
With Thentia Cloud, regulators have the ability to centralize all components of the case management process from the moment a complaint is converted into a case. Licensors can log important details as it relates to ongoing cases, including activities, dispositions, evidence information, contacts associated with a case, hearing details and outcomes, and more. Public notices can also be created within the platform and published to your online database.
- Evidence & supporting documents
- Witness details
- Interview notes
- Hearing details & outcomes
- Judgements & charges
- Issue public notices
WHAT OUR CLIENTS ARE SAYING
“We’ve ultimately seen a 180-degree improvement from where we were before Thentia Cloud. There genuinely is no comparison. When talking about our experience with Thentia Cloud, we only have wonderful things to say.”
MICHAEL LEAKE, EXECUTIVE DIRECTOR
Oklahoma State Board of Osteopathic Examiners (OSBOE)
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WHAT OUR CLIENTS ARE SAYING
“We learned very quickly that Thentia was serious about regulatory licensing. We felt confident that with their support and modern, state-of-the-art solution, they could move us into the future where we needed to be.”
LESLIE HANSKA, EXECUTIVE DIRECTOR
Oklahoma Board of Architects, Landscape Architects and Registered Commercial Interior Designers (OBA)
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WHAT OUR CLIENTS ARE SAYING
“We were instantly blown away by the product and just how much more sophisticated it was compared to the big giants in the agency licensing cloud software space. Everything wowed us—the aesthetics, functionality, automations, security, and integrations.”
GRANT CODY, EXECUTIVE DIRECTOR
Oklahoma Real Estate Commission (OREC)
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WHAT OUR CLIENTS ARE SAYING
“Thentia gave us the tools we needed to be supported long-term. They are personable, knowledgeable and responsive, and their regulatory expertise is superior.”
TRISH BERGAL, EXECUTIVE DIRECTOR & REGISTRAR
College of Paramedics of Manitoba (CPMB)
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CONNECT WITH A THENTIA CLOUD EXPERT
We’re here to support you and your licensing agency. Speak with an expert from our team to learn how we can meet the unique needs of your organization.